ProntoCyber^® annual subscription

The Digital Emergency Response services covered by the Core Subscription are provided in accordance with the relevant Service Description for the established period (initial or renewal) of the Subscription.

CY4GATE undertakes to utilise all means at its disposal to resolve security incidents (best effort) in the shortest reasonable time possible without any obligation in terms of outcome.

The timing and means of intervention are set out in the General Terms and Conditions, in the Annex on the Core Subscription Service SLAs.

Tokens are issued following sign-up (with the number of tokens depending on the type of subscription).

The availability of tokens is determined upon the expiry of a predetermined two-week period. If immediate availability is required, a variation in price must be accepted, taking into account the urgency in accordance with the objective criteria established.

Cyber Assessment services include a Vulnerability Assessment and Penetration Testing, provided in accordance with the relevant Service Description for the period (initial or renewal) established in the Subscription

Cyber Awareness services include Cyber Education and Phishing Campaigns, provided in accordance with the relevant Service Description for the period (initial or renewal) agreed upon in the Subscription.

Throughout the duration of the Contract and without prior notice, CY4GATE may perform checks on the valid activation of the Service. Such verifications may also be carried out with the aid of computer programmes.

By their very nature, the activities performed by the Company are subject to constant technological and regulatory evolution that necessitate continuous and onerous updating and development activities required to guarantee the correct and complete provision of the Cyber Security Service.

In consideration of the foregoing, the Company maintains the right to modify the Fee even beyond the ISTAT Index.